Terms and Conditions of the Online Store
Swing Lab

1. General provisions, contact with the store owner
   1. These terms and conditions (hereinafter the “Terms”) set out the rules and conditions for using the online store Swing Lab, operating at www https://www.swinglab.pl.
   2. The owner of the Store is Damian Kajfasz, an entrepreneur conducting business activity under the business name Firma Handlowa Damian Kajfasz with its registered office at: ul. Ks. Gołby 71, 34-116 Bachowice, entered in the Central Register and Information on Economic Activity (CEIDG), NIP: 5512614587, REGON: 122457914 (hereinafter the “Seller”).
   3. The Seller’s contact details are as follows:
      
      Contact address: ul. Ks. Gołby 71, 34-116 Bachowice
      E-mail address: kontakt@swinglab.pl
      Phone number: 601158165 (customer phone support hours – in the Contact tab).
2. Technical requirements
   1. To use the Store, it is necessary to have:
      1. a computer or another device with an internet browser;
      2. access to the Internet;
      3. an active e-mail address.
3. Personal data
   1. The controller of the personal data of the Store’s customers is the Seller.
   2. All information regarding the processing of personal data of the Store’s customers, as well as other persons using the Store’s website, can be found in the Privacy Policy .
4. Conclusion of the sales contract, customer account
   1. The Store enables the purchase of goods (hereinafter “Goods”),, displayed on the Store’s website, in two modes:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, to place an order, you must select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the ordering procedure by choosing the relevant options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with the Terms.
   3. A condition for placing an order is completing all required data in the order form necessary to perform the contract and, optionally (at the customer’s request), also the data needed to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter the “Account”), registration is a one-time process, and the customer’s e-mail address and chosen password form the basis for future logins. Details of the digital service provided by the Seller consisting of maintaining the Account are provided below in the Account Terms. After logging in to the Account, the customer has access to their order history, and for subsequent orders does not need to re-enter personal data in the order form.
   5. The customer may resign from having an account at any time, free of charge. To do so, the customer should send a resignation to the following e-mail address: kontakt@swinglab.pl.
   6. The customer’s confirmation of the order by clicking the “Buy and pay” button (or another button with equivalent wording) means:
      1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. The sales contract (hereinafter the “Contract”) is concluded when the Seller accepts the order for processing (acceptance of the customer’s offer), of which the Seller informs the customer by e-mail confirming acceptance of the order for processing.
   8. If it is not possible to fulfill an order for the Goods (in whole or in part), the Seller will inform the customer – in such a case, the Contract is not concluded. The Seller will also inform the customer about available alternatives for fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish stock. If the order was previously paid for by the customer and cannot be fulfilled, the Seller will promptly refund the payments made by the customer (proportionally to the scope of order cancellation).
   ;
   9. The Seller provides the customer with confirmation of conclusion of the Contract on a durable medium no later than at the moment of delivery of the Goods
   10. The Store is not liable for non-delivery of the order or delays in delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary to fulfill the order.
   11. The Seller reserves the right to suspend processing of an order if the customer provided false data or if the data raises justified doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer in order to verify the accuracy of the provided data.
5. Prices and payment methods
   1. Prices of the Goods are provided in Polish zloty (PLN) and as gross amounts, i.e. including VAT.
   2. The delivery cost of the Goods is shown separately in the Store’s cart, depending on the delivery method selected by the customer.
   3. Available payment methods are described on the Store’s website in the “Payment methods” section and are presented to the customer at the order placement stage (in the cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller’s bank account
      2. instant electronic transfer / BLIK / payment via a so-called virtual wallet – via the payment platform:
         • Shoper Payments (Autopay)
         • PayPal
         • Przelewy24
      3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
      4. cash on delivery (COD shipment)
      5. cash or card payment upon personal pickup at the Store’s stationary point
      6. deferred payment – via an operator indicated at the order placement stage
   5. If the customer selected payment by standard bank transfer, payment for the order should be made within 7 days of placing it. If payment is not made within the above period, the Contract is deemed not concluded. The previous sentence does not apply if the Seller offers customers deferred payment/installments via an external partner.
   6. In the case of selecting payment via Shoper Payments, the entity providing online payment handling for instant transfers and payment cards is Autopay S.A.
6. Delivery of goods
   1. Delivery of the Goods takes place according to the customer’s choice:
      • via a courier company
      • personal pickup
   2. The customer may also collect the order:
      1. in person at the Seller’s business premises
   3. Except for Goods collected by the customer in person, an order is deemed fulfilled at the moment the shipment is dispatched to the customer (handed over to a carrier engaged in transport). The exact actual delivery date is determined by the carrier.
   4. Goods are dispatched by the Seller within up to 15 business days, unless a different period is explicitly stated in the product description during the ordering process. Detailed fulfillment times are provided on the Store’s website in the “Order processing time” section.
   5. The Seller normally processes orders within the territory of the Republic of Poland, with costs covered as indicated on the Store’s website in the “Delivery time and costs” section. International shipping is possible with costs covered as indicated on the Store’s website or costs individually agreed with the customer.
7. Withdrawal from the contract
   1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter “Privileged Entrepreneur”) has the statutory right to withdraw from the sales contract for the Goods within 14 days of receiving them, without giving a reason, subject to the exceptions referred to below.
   2. To meet the withdrawal deadline, it is sufficient for the customer to send within the above deadline a declaration:
      • in electronic form to: kontakt@swinglab.pl or
      • in written form to: ul. Ks. Gołby 71, 34-116 Bachowice.
   3. A withdrawal declaration may be submitted using the template available here, however using the template is not mandatory. The Seller will promptly send the customer, by e-mail, confirmation of receipt of the withdrawal declaration.
   4. Then, within the next 14 days, the customer should return the Goods at their own expense to the postal address ul. Ks. Gołby 71, 34-116 Bachowice.
   5. The Seller will promptly, no later than within 14 days of receiving the withdrawal declaration, refund to the customer:
      • the price of the Goods;
      • the costs of the original shipment of the Goods to the customer, according to the cheapest ordinary method of delivery offered in the Store.
   6. The Seller may withhold the refund until the Goods are received back or at least until the customer provides proof of sending the goods back.
   7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer expressly agrees to a different solution.
   8. The customer is liable for any diminished value of the returned Goods if, before submitting the withdrawal declaration, the customer used the Goods in a manner other than necessary to establish the nature, characteristics, and functioning of the item.
8. Exceptions to the right of withdrawal from the sales contract for the Goods
   1. The right to withdraw does not apply in the case of Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the consumer’s/Privileged Entrepreneur’s specification or serving to meet their individualized needs (personalized goods);
      2. liable to deteriorate rapidly or with a short shelf life (perishable goods);
      3. delivered in sealed packaging if the packaging was opened by the customer and the goods cannot be returned after opening due to health protection or hygiene reasons (goods sealed for hygiene reasons);
      4. sound recordings, visual recordings, or computer software delivered on a tangible medium (e.g. CD) in sealed packaging if the packaging was opened after delivery;
      5. which, after delivery, due to their nature, become inseparably mixed with other goods (e.g. construction materials if they have been used);
      6. newspapers, periodicals, or magazines, with the exception of a subscription contract (printed press);
      7. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal deadline;
      8. alcoholic beverages, the price of which was agreed upon when concluding the sales contract and delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Complaints
   1. The Seller is obliged to deliver Goods that are in conformity with the Contract.
   2. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Goods in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable on the terms arising from the Polish Civil Code.
   3. Complaints may be submitted:
      • in electronic form to: kontakt@swinglab.pl
      • or in written form to: ul. Ks. Gołby 71, 34-116 Bachowice.
   4. The Seller will process the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
   5. If dissatisfied with the manner in which the Seller handled the complaint, a consumer and a Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of complaint handling and pursuing claims.
   6. For this purpose, you may:
      1. contact the Provincial Inspector of the Trade Inspection with an application to initiate mediation proceedings to amicably resolve the dispute,
      2. use the assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. use the ODR platform (Online Dispute Resolution), which serves for online resolution of disputes between consumers and entrepreneurs if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,
      4. contact the permanent consumer arbitration court with an application to resolve a dispute arising from a concluded contract.
   7. Additional information regarding out-of-court methods of complaint handling and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Final provisions
    1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in the Polish language.
    2. None of the provisions of the Terms excludes or limits in any way the consumer’s (and Privileged Entrepreneur’s) rights arising from provisions of law.
    3. The Seller may amend the Terms at any time; however, such changes apply to orders placed after publication of the new version of the Terms, and in the case of (i) previously concluded contracts for the provision of a digital service or an electronic service, as well as in the case of (ii) customers having an Account in the store – the customer will be informed about the change of the Terms and the possibility of not accepting the new content.
    4. The Terms are effective as of 20-02-2025.

Account Terms
in the Swing Lab store

1. General provisions, contact with the Seller
   1. These account terms (“Account Terms”) define the rules and conditions for using the customer account (“Account”) in the Swing Lab online store (“Store”).
   2. These Account Terms constitute the terms of an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Terms supplement the Store Terms. To the extent not regulated in the Account Terms, the provisions of the Store Terms apply to this service.
   4. The Seller’s contact details regarding the Account service are the same as for the Store:
      ul. Ks. Gołby 71, 34-116 Bachowice
      e-mail: kontakt@swinglab.pl
      tel.: 601158165
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1 of the Store Terms.
   2. By using the Account, the Store customer can:
      1. save and store their personal data in the Account (including the delivery address), which enables subsequent purchases in the Store without having to complete the address form again,
      2. view their order history,
      3. view the order fulfillment status.
3. Agreement for the provision of the Account service, withdrawal, resignation from the Account
   1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. To do so, the customer should contact the Seller electronically at kontakt@swinglab.pl. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days of its conclusion.
4. Complaints
   1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable on the terms arising from the Polish Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Terms.
   3. If dissatisfied with the manner in which the Seller handled the complaint, it is also possible to use out-of-court methods of complaint handling and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Terms.
5. Personal data
   1. Full information regarding the processing of personal data of the Store’s customers, including for the purpose of maintaining the Account, is provided in the Privacy Policy.
6. Changes to the Account Terms
   1. The Seller may make changes to these Account Terms on the rules indicated in point X. 3 of the Store Terms. If the customer does not accept the new wording of the Account Terms, the customer may terminate the agreement for the provision of the Account service (by contacting the Seller electronically) with a 14-day notice period.

Newsletter Terms
in the Swing Lab store

1. General provisions, contact with the Seller
   1. These newsletter terms (“Newsletter Terms”) set out the rules and conditions for providing by the Seller (“Seller”) – the owner of the Swing Lab online store (“Store”) – the so-called newsletter service.
   2. A newsletter is periodic electronic messages sent by the Seller to the e-mail address of a person who has given the relevant marketing consent (“Subscriber”). These messages include, in particular, commercial information regarding the Store and the Seller. These messages may also include other content related to the Seller’s activity, the Store’s industry, or educational content that the Seller considers interesting and useful for customers or potential customers of the Store (“Newsletter”).
   3. These Newsletter Terms constitute the terms of an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Newsletter service is an additional and ancillary service in relation to the Seller’s main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Terms supplement the Store Terms. To the extent not regulated in the Newsletter Terms, the provisions of the Store Terms apply to this service.
   5. The Seller’s contact details regarding the Newsletter service are the same as for the Store
      ul. Ks. Gołby 71, 34-116 Bachowice
      e-mail: kontakt@swinglab.pl
      tel.: 601158165
2. Technical requirements and functionalities of the Newsletter service
   1. To use the Newsletter service, it is necessary to have:
      1. a computer or another device with software enabling the receipt of e-mail messages,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber can receive e-mails from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the Store’s and Seller’s activity, the Store’s industry, and possibly educational content that the Seller considers interesting and useful for customers or potential customers of the Store.
   3. The Seller neither guarantees nor declares any specific frequency of sending the Newsletter. The timing of sending and the content of commercial information included in the Newsletter are decided by the Seller.
3. Agreement for the provision of the Newsletter service, withdrawal, resignation from the Newsletter
   1. The Newsletter service agreement may be concluded:
      1. when a person visiting the Store completes the relevant form on the Store’s website, providing their e-mail address to which they want to receive commercial information,
      2. during the ordering process in the Store – when the customer in the Store’s cart gives consent to receive commercial information by selecting the relevant checkbox.
   2. As an incentive to subscribe to the Newsletter, the Seller may offer potential Subscribers a bonus (a gift, so-called lead magnet) in the form of a discount code, digital content (e.g. a free e-book), or another benefit for the subscriber related to the store’s activity (e.g. one-time free delivery of Goods) (“Bonus”). Information about the Bonus granted in connection with the Newsletter subscription is then provided on the Store’s website.
   3. The Bonus is delivered to the Subscriber to the e-mail address provided during subscription, promptly after concluding the Newsletter service agreement. The Bonus is provided in an appropriate digital form (e.g. a link enabling download of an e-book, a discount code, a code to be entered in the appropriate field of the Store cart to obtain free delivery).
   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving a reason. To do so, the Subscriber should:
      1. click the relevant link included in each message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, and all Subscribers will be notified.
   7. If the Subscriber does not open messages sent by the Seller as part of the Newsletter for longer than 10 years, the Seller (after additional prior notice) will stop providing the Newsletter service to that Subscriber.
4. Complaints
   1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable on the terms arising from the Polish Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Terms.
   3. If dissatisfied with the manner in which the Seller handled the complaint, it is also possible to use out-of-court methods of complaint handling and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Terms.
5. Personal data
   1. Full information regarding the processing of personal data of the Store’s customers, including for the purpose of providing the Newsletter service, is provided in the Privacy Policy.
6. Changes to the Newsletter Terms
   1. The Seller may make changes to these Newsletter Terms on the rules indicated in point X. 3 of the Store Terms. If the Subscriber does not accept the new wording of the Newsletter Terms, the Subscriber may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (in the manner indicated in point III.3 of the Newsletter Terms).